Contact Us
You must be 18 or older (21+ in some states and at some sites) to use anything linked from this site. If you want to contact Best Crypto Casinos, this page explains what we can help with, what we can't, and where to send questions that belong elsewhere.
We are an independent comparison site. We research and review crypto casinos for US readers, but we don't run any of them. That distinction decides who can answer your message.
What you can contact us about
We welcome messages on the topics below. Include the page address and, where relevant, the date you saw the information.
- Corrections. A bonus term, coin list, licensing detail or withdrawal rule that looks out of date or wrong. Our facts were last checked on Oct 1, 2026, and casino terms change often.
- Feedback on a review. Something unclear, missing or unfair in how we described a casino.
- Suggestions. A topic you'd like covered, such as wallet setup, network fees or how identity verification works.
- Business and partnership enquiries. We may earn commission from some casinos we list, but commission does not buy ranking position. You can read more on our About Us page.
- Accessibility or site problems. Broken pages, unreadable tables or anything that stops you using the site.
What we can't help with
Because we don't operate any casino, we can't act on account matters. That includes the sites currently listed in our rankings: BetPanda, CoinCasino, Cryptorino, Blockbet, BC Game, Winna, Thrill, Hyperlucky, Cybet and Wild.io.
| Your issue | Where it should go |
|---|---|
| Delayed or missing withdrawal | The casino's own support team, with your transaction ID from the blockchain |
| Bonus not credited or wagering dispute | The casino's support, citing the promotion terms you accepted |
| Account closure, limits or self-exclusion | The casino directly; also see our responsible gambling page |
| Lost or mis-sent crypto | Your wallet or exchange provider. On-chain transactions generally can't be reversed |
| Legal or tax questions | A qualified attorney or tax professional in your state |
We can't recover funds, pressure operators on your behalf or confirm the status of an individual account. We also won't give advice on bypassing state restrictions, verification checks or site rules, and we don't recommend doing so.
Before you write: a quick checklist
- Check the casino's current terms and conditions. They may already answer your question.
- Note the exact page, offer or section you're asking about.
- Include relevant dates, and for payment issues the coin, network and transaction hash. Never send private keys, seed phrases or passwords. We will never ask for them.
- Keep it factual. It helps us verify and fix things faster.
How we handle your message
We read every message about accuracy. When you flag an error, we check it against the casino's published terms and update the page if we can verify the change. We may not reply to every message individually, and we can't promise a response time. Review ratings are editorial opinions, and they won't change because a casino or a reader asks. Our Terms and Conditions cover how we use any information you send.
A note on legal standing
Offshore crypto casinos operate in a legal grey area for US players. They are typically licensed in places such as Curaçao or Anjouan, not by a US regulator. Regulated online casino gaming exists only in a handful of states, and those operators don't run on crypto. Availability differs by state, so check your own state's laws. Tax obligations on winnings and crypto gains may apply, so consult a qualified professional. We can't give legal or tax advice.
If gambling is causing you problems
Gambling can lead to losing money, and crypto price swings can add to that risk. Only play with money you can afford to lose. Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators.
If you or someone you know needs help, call the National Problem Gambling Helpline at 1-800-GAMBLER. Our responsible gambling resources list further tools and support options.